I uninstalled the printer software and manually installed the A En by hand using the built in Win7 drivers. Please enter a Product Number to complete the request. How does HP install software and gather data? Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. I see you are having some problems scanning with your HP Officejet , when you attempt to click the icon you get an error ‘HP Scan:

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HP Customer Support – Software and Driver Downloads

I hope you will enjoy your experience on the HP Support Forums! Click here to Register a free account now! Product has been exchanged: Message 21 of Select an operating system and d710n-z to see available software for this product. Vaseem Ahmed Replied on April 13, I am getting ready to junk this thing and buy a Brother or a Canon You should uninstall the old HP software, Reboot and making sure the USB cable is disconnected between the printer and the computer f710n-z the new version.


I’m having a similar problem, but in many cases it’s even worse. I tried that, no luck. Let HP identify any out-of-date or missing drivers and software.

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HP OfficeJet A E All-in-One’s Scanner doesn’t work – External Hardware

Using the site is easy and fun. If foficejet above step fails follow the steps in the link: I then reinstalled from the HP download side.

Europe, Middle East, Africa. I have not yet restarted my PC so will have to check if it all works from scratch etc, but this is better than where I was an hour ago!! Remove selected files Download files.

Select from the products you own.

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Contact HP Customer Support | HP® Customer Support

By using this site, you accept the Terms of Use and Rules of Participation. I would like to help. Message 26 of Please restart your printer and try again.


It matches the product: If you are still running into problems with foficejet after running the PSDR, please let me know the following: Tell me what you’re looking for and I can help find solutions. Select your desired files and a list of links will be sent by email.

HP OfficeJet 6500A E710 All-in-One’s Scanner doesn’t work

Doing it differently can cause problems. Hi, Which operating system is installed on your computer? Even the Scan is working again. This product was designated to be returned to HP. Can some one please help me solve this problem!